Privacy notice
How Setbay handles your information
Last updated: 30 Sep 2026
Setbay runs setbay.ae, which matches hotel parking with companies and employees in Dubai. This notice covers the information you give us through this website.
What we collect
- What you type into our forms: your name, company or property, area, email or WhatsApp number, and any detail you add about parking, such as bays, budget, timing, access or office days.
- How you found us: the page you arrived on and any campaign tags in the link (for example from a poster or an email).
- How the site is used: pages viewed and buttons and form steps used. We also record your visit, so we can see where the site is confusing. Recordings hide everything you type and all text on the page, so what you write is never captured — only where you clicked and moved. Email us to object and we will exclude you.
- Whether you want updates: if you tick the optional updates box, we store when you ticked it and which wording you saw. Employees can also agree to be introduced to their employer; we store that answer the same way.
- A scrambled form of your IP address: kept for up to two days to stop the forms being flooded. We cannot read the address back from it.
Why we use it
- To reply to your enquiry and find parking that fits it, or employers that need your bays.
- To report interest from employees to their employer in aggregate. We never pass on an employee’s name or answers unless that person agrees to be introduced.
- To understand which pages and steps work, so we can improve the site.
We do not sell your information, and we do not use it for advertising.
Who processes it for us
- Vercel hosts the website.
- Supabase stores enquiries, in Singapore (Amazon Web Services, ap-southeast-1). This means what you send through our forms is held outside the UAE.
- Resend sends enquiry notifications to the Setbay team, and a confirmation email to you if you gave an email address.
- PostHog (EU hosting) provides site analytics and session recordings.
- Cal.com handles call bookings when you choose to book one.
- Sentry (EU hosting) receives technical error reports from our servers. They name the page or step that failed, never your details.
- Google Places, People Data Labs, Dubai Pulse and GLEIF suggest company and area names as you type, and confirm company details after you submit. They receive company or place names, websites and areas, not your personal contact details.
WhatsApp and email
If you give us a WhatsApp number or email address, we use it to follow up on your enquiry. We send anything beyond that, such as occasional updates, only if you ticked the optional updates box, and never between 21:00 and 07:00 UAE time. That means at most three short follow-up emails in the first days after your enquiry, then only real news about your area. Reply “stop” or use the unsubscribe link in any update, and we will not contact you again.
How long we keep it
We keep your enquiry for 12 months after the last activity on it, such as a reply or a status change. After that we remove your name, contact details and notes, and keep only the company, area and parking numbers for reporting.
Your choices
You can ask to see, correct or delete the information you have given us by emailing hello@setbay.ae.